FAQ - Frequently Asked Questions
How Soon Will My Item(s) Ship after payment?
Once your order is placed, we strive to ship fast, normally within 1-2 business days. All orders are shipped via USPS. We do not ship on weekends or holidays. After your order has been placed, you will receive a follow-up email with the tracking number information as soon as it is generated.
How do I find out more information about a product?
Please feel free to contact us if you have any questions regarding the products on our site. (ex: What are the exact measurements?). We are located in Florida in EST time zone and will do our best to answer in a timely manner. You can message us on Facebook or Twitter @HedgehogsCorner or by email firstname.lastname@example.org
How do I cancel an order or return an item?
E-mail us at email@example.com, letting us know that you will be returning an item. We will issue a return label. Then, ship the item with your receipt to the provided address. Please include in this shipment your personal information that you used to make the order and any/all original product tags and/or packaging. Our policy typically is that, for domestic returns, we offer 30 day – free returns.
Can I trust the products from hedgehogscorner.com to be authentic?
Hedgehog’s Corner does not sell knockoffs. We proudly stand behind every product that we sell, and guarantee its authenticity 100%. If you have any questions or concerns about any item, please feel free to reach out to our customer service team who’d be happy to help.
Are the Products in-stock?
If you see it for sale on our site, the products are in-stock and ready to ship. It’s rare that we make a mistake, but if we do, we will notify you within 1 business day and following a refund or exchange, we will issue a $5 OFF coupon to hedgehogscorner.com for your next order of any amount!
Do you take PayPal payments?
Yes, we do accept PayPal and Credit Card Payments through PayPal on our website. www.hedgehogscorner.com
What does Out of Stock Mean?
If a product is listed as out-of-stock, then it may be only temporarily unavailable. Some items are restocked as quickly as a few days or a few months. However, we are unable to guarantee if an item will be actually be restocked. If you would like to be notified when an item is restocked, please visit the product page, click “Join Waitlist” and enter a valid email address. The website will inform you when the product arrives in stock.
I'm looking for something special, but I don't see it on your site. Can you help?
Absolutely. Please contact Hedgehog’s Corner with a description or picture of the products you are searching for. If we are able to offer them, they will be added to the site in a timely manner for easy checkout.