Our company and values

Here at Hedgehog’s Corner, we provide a custom theme park shopping service. We are based in Florida and focus on Universal Orlando Merchandise. We ensure you get the best quality product from the park exclusive merchandise and provide shipping with the utmost care to your purchase.

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How Soon Will My Item(s) Ship after payment?

Once your order is placed, we strive to ship fast, normally within 1-2 business days. All orders are typically shipped via USPS. We do not ship on weekends or holidays. After your order has been placed, you will receive a follow-up email with the tracking number information as soon as it is generated.

If any additional problems or unexpected delays do occur, we will contact you immediately.

Responsibility for delivery of packages belongs solely to the courier U.S. Postal Service (USPS). Hedgehog’s Corner cannot be held responsible for shipments that are lost, stolen, damaged, delayed, or otherwise inconvenienced in transit.

Tracking numbers, can be obtained by messaging us.
We are not responsible for delays and/or losses incurred in shipping.

What if I need to change my shipping address?

Once payment has been received, we generally can’t change the shipping address that you provided at checkout.

If we have not yet sent the item, the best thing to do is to ask us to cancel the transaction, then buy the item again with the correct shipping address. Contact us at and ask us to confirm that we haven’t sent the item yet.

If we have already sent your package, we won’t be able to make changes to your order. If possible, you should try to collect your item from the address used at checkout.

International Buyers - Please Note:

Worldwide shipping is available, but could be delayed due to the Coronavirus (COVID-19). Please be aware this is something we cannot control and we ask for your patience if your order appears to be taking awhile. There are a few areas the postal service still has restricted, and will not deliver to. Please review the following link to see updates on those areas: https://bit.ly/3eV7dfa

Please note that international shipments cannot be marked as a “gift.” This is illegal. All customs forms must be completed accurately and appropriately.

As of July 1, 2021, all imports to the UK will be subject to VAT. https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Buyer will be responsible for taxes, duties, and any additional customs fees for their own country. If you choose not to accept your package due to a customs fee, we will refund the order amount MINUS shipping costs once the item has been returned to sender. We do not have control over how customs will handle an order/item and apologize for unseen added costs to the buyer.

International shipping can be quite costly. This price is out of our control. It can take up to 6 weeks for an international package to arrive and packages can be held up for many reasons. You can contact your local postal office for help finding more info on your package.

Shipping Methods listed as Buyer’s Risk:
Some shipping methods are declared as Buyer’s Risk. This means that you(the buyer) take all responsibility for lost or damaged packages. Once the shipment leaves our facility our responsibility ends. We will not issue refunds or ship replacements under any circumstance. These shipping methods generally do not offer tracking. If you select a Buyer’s Risk method you will be required to confirm your selection and acknowledge these risks before placing your order. Buyer’s Risk Include = USPS First Class Mail International Shipping Method and/or Shipping to RUSSIA

Payment

What Payments Do You Accept?

We accept the following payment options:

PayPal Preferred

PayPal allows you to make payments using a variety of methods including: PayPal balance, a bank account, PayPal Credit, debit or credit cards(Visa, MasterCard American Express), and rewards balance.

Stripe allows you to make payments by credit cards (Visa, MasterCard American Express), payments from debit cards, digital wallets, google pay, apple pay, bank transfers, alipay and WeChat.

Sezzle empowers shoppers to purchase today, and make 4 interest-free payments over 6 weeks!

How do I find out more information about a product?

Please feel free to contact us if you have any questions regarding the products on our site. (ex: What are the exact measurements?). We are located in Florida in EST time zone and will do our best to answer in a timely manner. You can message us on Facebook or Twitter @HedgehogsCorner or by email

Can I trust the products from hedgehogscorner.com to be authentic?

Hedgehog’s Corner does not sell knockoffs. We proudly stand behind every product that we sell, and guarantee its authenticity 100%. If you have any questions or concerns about any item, please feel free to reach out to our customer service team who’d be happy to help.

Are the Products in-stock?

If you see it for sale on our site, the products are in-stock and ready to ship. It’s rare that we make a mistake, but if we do, we will notify you within 1 business day with a choice of a fast full refund or an exchange for a different item of similar value.

If a product is listed as out-of-stock, then it may be only temporarily unavailable. Some items are restocked as quickly as a few days or a few months. However, we are unable to guarantee if an item will be actually be restocked. If you would like to be notified when an item is restocked, please visit the product page, click “Join Waitlist” and enter a valid email address.  The website will inform you when the product arrives in stock.

I'm looking for something special, but I don't see it on your site. Can you help?

Absolutely. Please contact Hedgehog’s Corner with a description or picture of the products you are searching for. If we are able to offer them, they will be added to the site in a timely manner for easy checkout.

How do I return or exchange an item?

E-mail us at ">, letting us know that you will be returning or exchanging an item. We will issue a return label.

Then ship the item with your receipt to the provided address. Please include in this shipment your personal information that you used to make the order and any/all original product tags and/or packaging.

Our policy typically is that, for domestic returns, we offer 30 day – free returns.

For Exchanges:

Once the item has been returned, we will confirm the availability of the replacement and will create a new shipment within 1-2 business days. You will receive a new tracking number.

Multiple Item Discount Terms & Conditions (including custom orders):

If you return any of the promotion items, we will subtract your discount from your return credit.

Still have a question?

Please contact us for more information.

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Additional Information

Please note for items available at the parks we calculate the retail price plus 6.5% as florida tax, plus a small percentage as our gain, plus shipping charge.

We are in no way affiliated, endorsed or related or associated with J.K. Rowling, Warner Bros., Universal Studios, Bloomsbury Publishing, Arthur A. Levine Books, Raincoast Books, or any of the individuals or companies associated with producing and publishing Harry Potter books, products, films, or the theme park. All other trademarks not owned by us that appear in our listings are the property of their respective owners, who are not affiliated with, connected to, or sponsored by us.

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